Your information and your choices

Relyforge Systems is responsible for the information you share through this website. This page explains what we collect, how we use it and how to contact us about it.

Last updated: 12 October 2026

What you share with us

When you send an enquiry, we receive your name, contact details and the information you give us about your business or project. When you request a meeting, we also receive the topic, date, time, time zone and any notes you add. Please only share information we need to help you, and do not include passwords or payment details in forms or chat.

Why we use your information

We use your details to answer your questions, prepare a quote, arrange meetings and carry out work you ask us to do. We keep a record of these conversations and booking changes so our team can follow up accurately. We also use limited technical information, such as IP addresses and request times, to prevent spam, limit repeated requests and protect accounts.

Where information goes

Enquiries and bookings are stored in Supabase and accessed by authorised team members. When connected, Google Calendar receives meeting details and our email provider handles messages about your request. These providers process information needed to run the service and may do so in countries outside your own. We do not sell your personal information.

Help from AI

When AI assistance is enabled, details from a service enquiry may be sent to Google Gemini to organise the request and suggest a reply for our team. This helps us review the enquiry; it does not decide whether you can use our services.

Live chat, maps and WhatsApp

Optional live chat connects to Tawk.to only after you agree to open it. The service can receive your messages, IP address and device information, and use its own browser storage. A displayed Google Map connects to Google only when you choose to load it. Opening a WhatsApp link takes you to WhatsApp, where its privacy policy applies. You can use our contact form without opening any of these services.

Analytics and updates

Optional website analytics stays off until you accept it. You can change that choice on our Cookie Policy page. If you subscribe to email updates, your email address is sent to our newsletter provider. If you allow browser notifications, we store a device subscription so we can deliver them through Firebase. You can unsubscribe from emails or turn off notifications in your browser's site settings. These choices do not affect your ability to contact us or request a meeting.

How long we keep information

We keep enquiry and booking records for as long as we need them to manage your request or an agreed project. Some records may need to be kept longer for accounting, legal obligations or resolving a dispute. You can ask us to delete information we no longer need.

Keeping information safe

Access to customer records is limited by staff permissions. Our account controls include two-factor authentication, session expiry and a history of administrative changes. No website can remove every security risk, so please contact us if you think information has been shared with the wrong person.

Your choices and requests

You can contact us to ask what personal information we hold about you, correct a mistake or request deletion. Depending on the law that applies, you may also ask for a copy, object to a use of your information or ask us to limit it. You can withdraw permission for optional features at any time; this does not undo processing that has already happened. We may need to confirm your identity before handling a request. You can also raise a concern with your local data protection authority.

Live chat is not loaded. It connects only after you agree.

Privacy questions: Contact our team

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